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Learn to manage users, customize the applications, reporting, workflows, and use update sets.
Platform knowledge on your way to becoming an Implementation Specialist.
Work with Application Data Management, Reporting, Integrations, and Platform Optimization and Maintenance.
Extend ServiceNow with Scripting.
Build Custom Applications in ServiceNow.
Learn to manage projects from initial demand to project closure through effective scheduling, costing, and resource management.
Learn lifecycles and value of ITSM applications, from the viewpoint of stakeholders and daily users.
Develop the technical skills needed to implement ITSM applications.
Manage the full Asset Management life cycle.
Create and Configure a Service Portal.
Master the set up, configuration and usage of ServiceNow Customer Service Management.
Learn how to use probes, sensors, and discovery patterns to capture IP-enabled configuration items and their relationships in your ServiceNow CMDB.
Learn the domain knowledge, technical aspects, and various processes needed to effectively manage a GRC: Integrated Risk Management (IRM) implementation.
