© 2020 by River Horse

OFFICIAL SERVICENOW COURSES

SERVICENOW FUNDAMENTALS

 

Learn to manage users, customize the applications, reporting, workflows, and use update sets.

SERVICENOW PLATFORM IMPLEMENTATION

 

Platform knowledge on your way to becoming an Implementation Specialist.

SYSTEM ADMINISTRATION ADVANCED

 

Work with Application Data Management, Reporting, Integrations, and Platform Optimization and Maintenance. ​

SCRIPTING IN SERVICENOW FUNDAMENTALS

 

Extend ServiceNow with Scripting.​​

APPLICATION DEVELOPMENT FUNDAMENTALS

 

Build Custom Applications in ServiceNow.

PROJECT PORTFOLIO MANAGEMENT FUNDAMENTALS

 

Learn to manage projects from initial demand to project closure through effective scheduling, costing, and resource management.​

IT SERVICE MANAGEMENT FUNDAMENTALS

 

Learn lifecycles and value of ITSM applications, from the viewpoint of stakeholders and daily users.

IT SERVICE MANAGEMENT IMPLEMENTATION

 

Develop the technical skills needed to implement ITSM applications.

 

HARDWARE ASSET MANAGEMENT FUNDAMENTALS

 

Manage the full Asset Management life cycle.

CLOUD MANAGEMENT FUNDAMENTALS

 

This course is designed for professionals who implement and configure ServiceNow Cloud Management.

CLOUD MANAGEMENT ADVANCED

 

This course is designed for professionals who will customize and extend ServiceNow Cloud Management.

 

SERVICENOW ORCHESTRATION

 

Automate processes for fast, predictable results

SERVICE PORTAL FUNDAMENTALS

 

Create and Configure a Service Portal.​

SERVICE PORTAL ADVANCED

 

A deep dive in developing and using custom widgets.

 

FIELD SERVICE MANAGEMENT FUNDAMENTALS

 

Learn how to make integrated, proactive service possible.

 

GOVERNANCE RISK AND COMPLIANCE (GRC) FUNDAMENTALS

 

Learn compliance program basics that include risk management and audit engagements.​

RISK AND COMPLIANCE IMPLEMENTATION

 

A deeper dive into GRC with a focus on the technical aspects of implementing the Risk and Policy and Compliance applications.

 

EVENT MANAGEMENT FUNDAMENTALS

 

Learn to work with events and alerts to support IT infrastructure monitoring with ServiceNow.