SERVICENOW FUNDAMENTALS

Learn to manage users, customize the applications, reporting, workflows, and use update sets.

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SERVICENOW PLATFORM IMPLEMENTATION

Platform knowledge on your way to becoming an Implementation Specialist.

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SYSTEM ADMINISTRATION ADVANCED

Work with Application Data Management, Reporting, Integrations, and Platform Optimization and Maintenance. ​​

SCRIPTING IN SERVICENOW FUNDAMENTALS

Extend ServiceNow with Scripting.​​

APPLICATION DEVELOPMENT FUNDAMENTALS

Build Custom Applications in ServiceNow.

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PROJECT PORTFOLIO MANAGEMENT FUNDAMENTALS

Learn to manage projects from initial demand to project closure through effective scheduling, costing, and resource management.​

IT SERVICE MANAGEMENT FUNDAMENTALS

Learn lifecycles and value of ITSM applications, from the viewpoint of stakeholders and daily users.

IT SERVICE MANAGEMENT IMPLEMENTATION

Develop the technical skills needed to implement ITSM applications.

HARDWARE ASSET MANAGEMENT FUNDAMENTALS

Manage the full Asset Management life cycle.

CLOUD MANAGEMENT FUNDAMENTALS

This course is designed for professionals who implement and configure ServiceNow Cloud Management.

CLOUD MANAGEMENT ADVANCED

This course is designed for professionals who will customize and extend ServiceNow Cloud Management.

SERVICENOW ORCHESTRATION

Automate processes for fast, predictable results

SERVICE PORTAL FUNDAMENTALS

Create and Configure a Service Portal.​

SERVICE PORTAL ADVANCED

A deep dive in developing and using custom widgets.

FIELD SERVICE MANAGEMENT FUNDAMENTALS

Learn how to make integrated, proactive service possible.

GOVERNANCE RISK AND COMPLIANCE (GRC) FUNDAMENTALS

Learn compliance program basics that include risk management and audit engagements.​

RISK AND COMPLIANCE IMPLEMENTATION

A deeper dive into GRC with a focus on the technical aspects of implementing the Risk and Policy and Compliance applications.

EVENT MANAGEMENT FUNDAMENTALS

Learn to work with events and alerts to support IT infrastructure monitoring with ServiceNow.

CUSTOMER SERVICE MANAGEMENT FUNDAMENTALS

Master the set up, configuration and usage of ServiceNow Customer Service Management.

DISCOVERY FUNDAMENTALS

Learn how to use probes, sensors, and discovery patterns to capture IP-enabled configuration items and their relationships in your ServiceNow CMDB.

SECURITY OPERATIONS FUNDAMENTALS

Attend Security Operations Fundamentals, a two-day interactive training, where you will learn about this product suites capabilities on the ServiceNow platform

SECURITY INCIDENT RESPONSE IMPLEMENTATION

This two-day course covers the domain knowledge, common implementation technical aspects, and various processes needed to effectively manage a Security Incident Response Implementation.