Updated Official Courses

OFFICIAL SERVICENOW COURSES

SERVICENOW ADMINISTRATION FUNDAMENTALS

Learn to manage users, customize the applications, reporting, workflows, and use update sets.

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SERVICENOW PLATFORM IMPLEMENTATION

Platform knowledge on your way to becoming an Implementation Specialist.

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SYSTEM ADMINISTRATION ADVANCED

Work with Application Data Management, Reporting, Integrations, and Platform Optimization and Maintenance.

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SCRIPTING IN SERVICENOW FUNDAMENTALS

Extend ServiceNow with Scripting.

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APPLICATION DEVELOPMENT FUNDAMENTALS

Build Custom Applications in ServiceNow.

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STRATEGIC PORTFOLIO MANAGEMENT FUNDAMENTALS

Learn to manage projects from initial demand to project closure through effective scheduling, costing, and resource management.

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IT SERVICE MANAGEMENT FUNDAMENTALS

Learn lifecycles and value of ITSM applications, from the viewpoint of stakeholders and daily users.

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IT SERVICE MANAGEMENT IMPLEMENTATION

Develop the technical skills needed to implement ITSM applications.

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HARDWARE ASSET MANAGEMENT FUNDAMENTALS

Manage the full Asset Management life cycle.

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SERVICE PORTAL FUNDAMENTALS

Create and Configure a Service Portal.

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CUSTOMER SERVICE MANAGEMENT ESSENTIALS

Master the set up, configuration and usage of ServiceNow Customer Service Management.

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DISCOVERY FUNDAMENTALS

Learn how to use probes, sensors, and discovery patterns to capture IP-enabled configuration items and their relationships in your ServiceNow CMDB.

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GRC: INTEGRATED RISK MANAGEMENT IMPLEMENTATION

Learn the domain knowledge, technical aspects, and various processes needed to effectively manage a GRC: Integrated Risk Management (IRM) implementation.

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PLATFORM ANALYTICS FUNDAMENTALS

Attend Platform Analytics (PA) Fundamentals to learn the skills required to administer the premium ServiceNow Platform Analytics Administration application.

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