OFFICIAL SERVICENOW COURSES

SERVICENOW FUNDAMENTALS

Learn to manage users, customize the applications, reporting, workflows, and use update sets.
SERVICENOW PLATFORM IMPLEMENTATION

Platform knowledge on your way to becoming an Implementation Specialist.
SYSTEM ADMINISTRATION ADVANCED

Work with Application Data Management, Reporting, Integrations, and Platform Optimization and Maintenance.
PROJECT PORTFOLIO MANAGEMENT FUNDAMENTALS

Learn to manage projects from initial demand to project closure through effective scheduling, costing, and resource management.
IT SERVICE MANAGEMENT FUNDAMENTALS

Learn lifecycles and value of ITSM applications, from the viewpoint of stakeholders and daily users.
IT SERVICE MANAGEMENT IMPLEMENTATION

Develop the technical skills needed to implement ITSM applications.
CLOUD MANAGEMENT FUNDAMENTALS

This course is designed for professionals who implement and configure ServiceNow Cloud Management.
CLOUD MANAGEMENT ADVANCED
This course is designed for professionals who will customize and extend ServiceNow Cloud Management.
GOVERNANCE RISK AND COMPLIANCE (GRC) FUNDAMENTALS
Learn compliance program basics that include risk management and audit engagements.
RISK AND COMPLIANCE IMPLEMENTATION

A deeper dive into GRC with a focus on the technical aspects of implementing the Risk and Policy and Compliance applications.
EVENT MANAGEMENT FUNDAMENTALS
Learn to work with events and alerts to support IT infrastructure monitoring with ServiceNow.
CUSTOMER SERVICE MANAGEMENT FUNDAMENTALS

DISCOVERY FUNDAMENTALS
Learn how to use probes, sensors, and discovery patterns to capture IP-enabled configuration items and their relationships in your ServiceNow CMDB.
SECURITY OPERATIONS FUNDAMENTALS
Attend Security Operations Fundamentals, a two-day interactive training, where you will learn about this product suites capabilities on the ServiceNow platform