ABOUT US
Mario Vivas
Founder and Chief Education Officer
Mario Vivas is an ITIL v3 ITIL Expert with proficiency in Project Management with Systems Development Life Cycle (SDLC). He has a deep understanding of Change Management and Organizational Behaviour in order to effect positive growth of the business.
Mario has helped numerous organizations define and mature their Service Delivery Methodologies. This includes the suite of documentation templates for all process team disciplines.
Mario is an active Senior Education Advisor who can teach over 8 official ServiceNow courses. He has facilitated over 50 classes including in Toronto, Chicago, Phoenix, San Diego, San Francisco, London, and at the ServiceNow Knowledge conferences.
Felipe Alzate
Senior Education Advisor
Felipe Alzate is an experienced MBA | Electronic Engineer and Project Management Professional, covering different types of environments for networking and cybersecurity.
Felipe loves to build a great teaching and adoption strategy; working facts are promoted into:
⦁ Learning Styles: Balances visual (slides), auditory (best practices/examples), and kinesthetic (demos/practice) approaches.
⦁ Experience Levels: engages experienced students in discussions, explores their experiences, and introduces advanced topics.
⦁ Challenging Learners: In scripting classes, he introduces scripts with intentional typos to encourage critical thinking and proper script analysis.
In his spare time Felipe loves outdoor activities like hiking, rock climbing and cycling. Coding and building Knowledge inside Ask The Experts Sessions with ServiceNow Community. Video games (he owns 26 working consoles!)
Carol Service
Education Advisor
Carol Service has been a Human Resources and Training specialist for over 10 years.
She has provided training for IT Service Support with a variety of software and industry standards. Carol has been working with the ServiceNow platform since 2010.
She's excited to share her experience and expertise as an Education Advisor as part of the River Horse team.
Elizabeth Barclay
Education Advisor
Elizabeth is an ITIL®4 Managing Professional and certified ITIL® instructor with over 30 years IT Service Management consulting and teaching experience. She has provides assistance to improve operational efficiency and reduce the costs associated with service delivery and has had the pleasure of working with government, utility, finance, retail, and other business sector organizations.
A key part of her work has been guiding the design and implementation of ITSM process and tools including ServiceNow. All of this has made for a smooth move to providing ServiceNow education.
Elizabeth joined River Horse in 2022 to begin teaching the ServiceNow ITSM courses. She is now certified to provide ITSM Fundamentals and ITSM Implementation classes. She loves to add anecdotes to the classes and, most of all, to learn from the people who attend her classes.
Ben Sweetser
Education Advisor
Ben Sweetser has spent over a quarter century in the software industry, including 14 years working with ServiceNow in various roles at ServiceNow and as an application developer in a customer organization. In that time, Ben:
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Wrote and taught the original Asset Management and Orchestration courses,
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Delivered highly regarded hands-on labs at Knowledge,
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Created training content for the ServiceNow Developer Portal and helped grow the careers of many ServiceNow developers,
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Implemented asset at configuration management at ServiceNow customers, and
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Developed applications on the ServiceNow platform as a ServiceNow customer
Passionate about helping others succeed, Ben looks forward to helping people get the most from the ServiceNow platform as part of the River Horse team.